Shipping

All orders placed on our US store are shipped from Sacramento, California. We aim to ship your order on the same or next working day (Monday to Friday excluding holidays). If you have any questions regarding your order, we're here to help. Please get in touch with us at hello@ziwibaby.com

State or Country	Shipping type	Shipping cost	Free shipping over	Delivery estimate
CA, ID, NV, OR, UT, WA	Ground	$4.95	$75	3-5 business days
CA, ID, NV, OR, UT, WA	Priority	$6.95	$100	2-3 business days
AZ, CO, MT, NM, WY, KS, NE, ND, OK, SD	Ground	$4.95	$75	4-6 business days
AZ, CO, MT, NM, WY, KS, NE, ND, OK, SD	Priority	$7.95	$125	3-4 business days
AR, IL, IA, MN, MS, MO, TX, WI	Ground	$4.95	$75	4-6 business days
AR, IL, IA, MN, MS, MO, TX, WI	Priority	$8.95	$150	3-4 business days
AL, CT, DE, FL, GA, IN, KY, LA, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV	Ground	$4.95	$75	5-7 business days
	Priority	$9.95	$175	3-4 business days
AK, HI	Priority	$10.95	-	4-5 business days
US Territories	Priority	$10.95	-	Varies
Canada	Standard	$17.95 USD	-	6-8 business days

Orders will be shipped by USPS or UPS. The above shipping times are a general guide and apply from the date of dispatch. Please keep in mind that once your order has been handed over to the carrier, we have no control over its journey to you and there may be postal delays, especially in the weeks leading up to Christmas. All shipments are insured and we will promptly replace or refund your order in the unlikely event that it is lost in transit.

Shipping FAQ

Where do you ship from? Where do you ship from?

Orders placed on our US store are shipped from California.

Which countries do you ship to? Which countries do you ship to?

We ship to the US & Canada from our US store and to New Zealand and Australia from our NZ store.

How do I track my parcel? How do I track my parcel?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking link which you can use to check on your order's delivery status.

Can I add or remove an item(s) from my order? Can I add or remove an item(s) from my order?

We aim to ship your order as quickly as possible. For this reason, order changes (adding or removing items) are usually not possible, however please let us know and we will do our best to make the requested changes if your order has not been packaged or shipped yet. After this stage, please place a new order or follow our returns process to return any unwanted items.

What happens if an item from my order is out of stock? What happens if an item from my order is out of stock?

Occasionally an item from your order may be out of stock. We will email you to ask if you would prefer an exchange (for example, a different colour or size) or a refund. If we are unable to contact you, we will refund the out of stock item and ship the rest of your order.

What if my parcel goes missing in transit? What if my parcel goes missing in transit?

In the rare event that your order is lost in transit, we will replace or refund your purchase. If you haven't received your order in a reasonable timeframe, please let us know.

Do you deliver to PO Boxes? Do you deliver to PO Boxes?

Unfortunately, at this time, we only deliver to physical mailing addresses.

Do you deliver to US Territories? Do you deliver to US Territories?

Yes, we deliver to American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the US Virgin Islands. Please allow additional time for delivery.